Position Summary:
The Enrollment Specialist will conduct in-depth interviews with prospective volunteers, parents, and children for Big Brothers Big Sisters Lone Start mentoring programs. Write comprehensive assessments based on each interview which will be used for other Program staff when making matching decisions.
Essential Functions, Responsibilities, and Activities:
Conduct volunteer and client enrollment for the agency’s Community Based and School/Site Based Programs, including interviews, individual orientations, child safety information, home assessments, and completion of other required checks as outlined within Big Brothers Big Sisters America (BBBSA) guidelines and Program manual
Write comprehensive assessments within prescribed timeframes and make recommendations for participation in the program based on data gathered from volunteer and client interviews
Adhere to documentation standards according to BBBSA and agency guidelines
Input complete information into Matchforce (database) as it is gathered
Share community resource/referral information with clients and staff as needed
Participate in matched and unmatched activities and agency special events, as needed
Participate in all team, staff, and Program meetings
Conduct presentations and schedule Match Introductions, as requested
Maintain state licensure, when applicable
Other duties as assigned
Education, Experience, and Other Requirements
Bachelor’s degree, preferably in a social or human science, such as social work, sociology, or psychology
One year of experience in a social service setting preferred
Bilingual in English/Spanish required
Prior experience with intake and assessment of adults and children beneficial
Strong organizational, time management and critical thinking skills
Ability to establish rapport easily and help volunteers and clients feel comfortable during the enrollment process
Intermediate proficiency in Microsoft Word and Outlook, including keyboard skills of at least 45 words per minute, error free
Can easily navigate databases, internet and social media.
Is able to navigate and use technology proficiently.
Flexibility and availability to accommodate work in weekday evenings and occasional weekends
Willing and able to travel throughout the determined coverage area daily and to other Lone Star areas occasionally
Willingness to work within culturally diverse environments
To apply, please send your resume to programjobs@bbbstx.org with the subject line: Enrollment Specialist (Bilingual) – Houston, TX